The refund policy

Refund policy

Draft: to be completed later

This is a first draft for Heynour's owner to complete before publication. It makes no promise yet.

Who may ask

The guardian who owns the account asks for a refund. The child does not.

How

He asks from the parents' app or by contacting support. The exact steps are to be completed later.

When

The period in which he may ask is to be completed later.

What happens

We look at the request and tell him the result. If it is accepted, the amount goes back the way he paid. The cases and the time are to be completed later.